Biju Patnaik International Airport (BPIA) in Bhubaneswar has been chosen for the sound of customer recognition under the International Board (ACI) airport Six more airports in this country have also been chosen for honor The International Council airport has initiated the ‘Voice Customer’ initiative to acknowledge and recognize airports that continue to prioritize their customers and are committed to ensuring their voices are heard, even during the ongoing Covid-19 pandemic.
Apart from Bhubaneswar, six other airports – Chennai, Kolkata, Goa, Pune, Patna and Chandigarh have also been provided with the sound of customer recognition In accordance with the PIB release, the airport service survey (ASQ) is a global benchmark program that is famous internationally and internationally measuring passenger satisfaction, while they travel through the airport. This is done by the International Board (ACI) airport.
“ASQ Awards recognize airports around the world that provide the best customer experience in their own opinions. The ASQ program provides research tools and management information to better understand the views of the passengers and what they want from the airport from the point of view of the product and service,” Release added.